Tag Archives: Commercial IT Support

Managed IT Services: Finding A Compatible IT Provider for Your Business

As you are interviewing providers to provide your business with managed IT services it is crucial that you know what you need and exactly what services you are looking for.  Below we will provide you with some tips you should keep in mind while you are interviewing companies to become your new managed IT services.

In business, no matter if you are growing or happy where you are currently at, your IT infrastructure is crucial.  Many small business owners try to manage their IT services without hiring an outside source.  However, as they grow, they find that their IT service needs become more than they can manage on their own.  This is where companies such as Creative Programs and Systems, CPS, can help.  Managed IT services leverage the use of technology to increase efficiency throughout your organization.

Managed IT providers, MSP, is a company that is an outsourced provider of set IT tasks for your business.   Many MSP providers are seen as your company’s “internal” IT team as most are available to provide services to you 24/7, after business hours may be considered emergency only.  A major benefit of MSP providers is that they become part of your company without the overhead and extra staff.

Important Features of Your Managed Services Provider

IT Support When You Need It – 24/7/365

One detail that many IT service contracts include is availability.  Although most MSP providers offer services round the clock it is common that services provided outside of what is agreed upon as normal business hours is done at an additional premium.  The point being that they are available when you need them.  Catastrophes don’t always occur during “regular” business hours.  It is important that even though your IT company isn’t open 24/7/365, they are available when and if you need them.

Backups and Data Recovery

It is crucial that your service provider has in place specific procedures for backups and data recovery.   Most companies don’t know the benefits of an IT provider until an actual catastrophe occurs.  When a data failure occurs, and you are required to restore your company information based on the backups that are in place is probably not the time to learn the company you hired is subpar.

Maintenance and Preemptive Support

Not only is the purpose of hiring an MSP about having support when a problem occurs, it is about being proactive and preventing issues before they occur.  IT support providers need to be able to not only monitor the existing IT infrastructure they should also derail potential problems before they occur.

Hire an MSP Provider That Understands Your Company

Every business is unique and therefore needs special attention paid to their unique needs.  Find a provider that wants to learn about your company in detail.  In order to provide your business with a successful IT solution and suggest strategies to grow your company they must understand your companies wants and needs.

Creative Programs and Systems, CPS, is an all-inclusive IT solutions company offering a variety of services including: managed IT services, IT consulting, residential computer services, custom programming, website design, iphone & android app development, and more.  More information can be found at https://cpsmi.com.

5 Ways Managed IT Services Benefit Your Company

All businesses need proactive support to identify and manage IT issues before they occur and regardless of the business niche or size, companies can benefit from outsourcing a skilled managed IT services provider to handle issues with their IT infrastructure. In essence, a managed IT service or IT consulting firm allows a business to offload its IT operation.  The IT company assumes the ongoing responsibility for 24-hour monitoring, managing, and problem resolution for the IT systems and network within the company.

Businesses that need to compete effectively and remain relevant require technology to operate efficiently in this increasingly complex IT environment.  A business operating with a managed IT service focuses on the prevention of critical networking devices fail issues before they disrupt employees, management as well as clients. It is quite clear that a company will notice a significant improvement in their operations when they have a well-maintained and proactive IT services, network monitoring, and system optimization.

  • Unlimited Access

It is frustrating to suddenly have a systems issue in the middle of a busy day and even more frustrating if you are unable to access the support you need in a timely manner. Managed IT services provide network monitoring 24 hours per day and clients also have immediate access to the latest technology and innovative business grade solutions that maximize uptime and profitability such as remote monitoring and management (RMM), cloud computing, as well as backup and disaster recovery and, commercial IT services.

  • Reduced Operating Cost

Outsourcing the services of an IT computing consulting firm enables companies to hire highly skilled consultants as opposed to hiring, training and retaining a new worker, which can be costly. It lowers salary, marketing, training costs, and gives a business the flexibility to scale rapidly or slow down their operations as needed.

  • Enhance Security

There is a growing need for businesses to protect confidential information of their company and that of their clients from headline-grabbing stories we’ve all heard about such as security breaches, information theft, or software bugs. It’s the responsibility of a managed IT services provider to be aware of such risks and apply the appropriate data and compliance protection procedures that ensure a business doesn’t fall victim to security threats.

  • Disaster Recovery Services

Having an IT disaster recovery plan in place is a critical requirement for any business to prepare itself in the event of any hardware failure, natural disasters, cyber-attacks, human error, data loss. Managed IT services cover all the bases by taking into account the complete spectrum of potential interruptions and use advanced approaches and solutions to guarantee IT systems resilience, uptime, availability, and disaster recovery.

  • Minimize Downtime

Downtime is not only wasted time and resources, but it also hurts a business financially and its credibility. A managed IT services provider can identify and fix a potential problem before they occur, which in turn, reduces downtime significantly, increases productivity and limits unnecessary business expenses.

Learn more about Creative Programs and Systems, CPS, and the IT solutions they provide including IT consulting, computer consulting, network consulting, networking, server installation, IT disaster recovery, computer repair, virus removal, malware removal, computer tune ups, data backup systems, computer troubleshooting, structured cabling, low voltage wiring, website design, graphic design, logo design, website hosting, search engine placement, iphone app programming, android app programming, and custom programming at www.cpsmi.com.  To contact one of our IT experts, call 810.224.5252 today or via email at info@cpsmi.com.