The biggest factors that haunt healthcare facilities and providers in today’s environment center around the expense and quality of varying capital investments. How can facilities run at peak capacity, preserving patient care, and providing positive outcomes with the unavoidable expenditure involved in the service and maintenance of medical equipment?
In order to maintain their cutting-edge facilities, healthcare providers must ensure their medical equipment is reliable, sustainable, and can produce the best patient outcomes today and in the future. In order to provide patients top notch medical equipment without repair or maintenance delays facilities often enter into service contracts with either OEM, manufacturer provided, or third-party service provides. Often many OEM and manufacturer provided medical equipment service providers quickly try to claim that only they are able to provide proper post warranty services often bundling products, services, maintenance, and upgrades in packages to hold facilities hostage in using their service.
What can healthcare facilities and providers do to combat the monopoly OEM and manufacturer provides service companies seem to dictate within the industry? There are alternatives to these medical service providers known as third-party medical equipment service companies. Companies such as Acceletronics and Radparts are medical equipment service and part providers that guarantee the best value and service for equipment and facilities. This is done through careful consideration of what medical facilities are considering when choosing a service provider.
Careful consideration has been given in our service model to not only our reputation within the industry but our response time, access to parts, and performance. Your service contract with a third-party medical equipment service provider is only one aspect of what you are purchasing, uptime, and performance are the others. Your equipment is used to deliver patient care. What you need is a guarantee that the medical service, maintenance, and repair provider of your facilities linear accelerators and CT scanners is in the best condition possible and that you are receiving the best value possible.
Before you purchase any service contract for medical equipment it is important to consider what is most important. When creating a model for equipment service, repair, maintenance, and part sales the professionals at Acceletronics and Radparts have considered various industry quality standards, short- and long-term sustainability, and the total cost of equipment ownership.
Quality Standards – Superior patient outcomes rest on the quality of service. One-way quality is measured is by using a standard put in place through the International Organization for Standardizations. The ISO 9001 Quality Certification was developed to assist customers in making informed decisions when quality is vital. The ISO 13485 is another quality certification however it is applicable exclusively to the medical device industry.
Sustainability – Up to date information and new technology sustains your equipment thus service providers must be able to provide service personnel with on-going, proper training. Before signing a contract with a service provider ask about training programs personnel are required to participate in. It is important quality training occurs regularly to meet or exceed OEM standards to provide valuable services without downtime.
Total Cost of Ownership – Radiation departments experience great pressures to reduce expenses. Not only do facilities need to concern themselves with the purchase price but also maintenance expenses, and software upgrades. Often facilities think bundling these services is the most appropriate choice however, this may not always be the best choice when negotiating. It is important to pay only for those services that you will use.
Radparts is the world’s largest independent distributor of OEM replacement parts for Linear Accelerators and Radiation Oncology equipment. Radparts provides high quality, user friendly, low cost parts support for linear accelerators and radiation equipment. More information can be found at https://www.radparts.com/.